Job Description
Join our award-winning customer experience team as a Night Shift Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional digital support from our Philadelphia hub. This immediate-start opportunity offers competitive pay, comprehensive training, and career advancement potential in a 24/7 global support environment. Work remotely with flexible scheduling while representing leading brands across e-commerce, SaaS, and tech sectors. If you thrive in fast-paced digital interactions and want to make an impact without the daily commute, this role is your perfect match.
Responsibilities
- Provide real-time text-based support via chat platforms for 100+ clients across diverse industries
- Resolve customer inquiries, technical issues, and billing concerns within SLA targets
- Maintain detailed case documentation in CRM systems with 98% accuracy
- Collaborate with escalation teams for complex technical and account-specific issues
- Participate in continuous improvement initiatives through feedback and training
- Adhere to PCI compliance standards when handling sensitive customer data
- Support seasonal peaks with flexible schedule adjustments during high-volume periods
Qualifications
- Minimum 1 year experience in digital customer support or live chat environments
- Exceptional typing speed (60+ WPM) with 95%+ accuracy
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Reliable high-speed internet connection and quiet home office setup
- Available for 4 consecutive night shifts (11 PM - 7 AM EST) weekly
- Passion for technology and eagerness to learn new platforms quickly