Job Description
Join our award-winning remote team as a Night Shift Chat Support Specialist! ConnectHub Solutions is seeking passionate communicators to deliver exceptional customer service via live chat from the comfort of their homes. This full-time night shift role offers competitive pay, comprehensive benefits, and growth opportunities in a thriving tech environment. Perfect for night owls who excel in digital communication and problem-solving!
Perks You'll Love: Health/dental/vision insurance, 401K matching, paid time off, monthly remote stipend, and career advancement programs.
Responsibilities
- Provide real-time customer support via live chat for high-tech clients
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to SLA metrics with >95% customer satisfaction rate
- Participate in ongoing training for product updates
Qualifications
- 1+ years of customer service experience in chat/email support
- Minimum 60 WPM typing accuracy with error rate <5%
- Proficiency in Zendesk, Freshdesk, or similar CRM platforms
- Strong troubleshooting skills for software/hardware issues
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Fluent English with excellent written communication