Job Description
Join our award-winning customer service team in Dallas! We're seeking dedicated weekend shift representatives to deliver exceptional support while enjoying competitive pay and comprehensive paid training. This role is perfect for individuals seeking work-life balance with Saturdays and Sundays off during the week. Gain valuable skills in communication, problem-solving, and CRM systems while making a real impact on customer satisfaction.
Why Join Us?
• Industry-leading compensation + performance bonuses
• Fully paid 2-week training program
• Flexible weekend schedule (Sat/Sun 8am-5pm)
• Career advancement opportunities
• Comprehensive benefits package (PTO, health insurance, 401k)
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experiences
- Maintain detailed knowledge of products/services and company policies
- Participate in weekend team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software (training provided)
- Ability to work independently and adapt to changing priorities
- Weekend availability mandatory (Saturdays/Sundays 8am-5pm)
- Background check and drug screen required