Job Description
Join TechConnect Solutions as a Night Shift Chat Support Agent and launch your career in customer service excellence! We're seeking tech-savvy communicators to deliver premium support via live chat during overnight hours (10:00 PM - 6:00 AM). Enjoy comprehensive paid training, competitive pay, and a dynamic remote-friendly work environment. Perfect for night owls who thrive in quiet, focused settings while helping customers resolve technical issues with confidence.
What We Offer:
- 5-week fully paid training program ($600 stipend included)
- Health benefits, 401(k) matching, and paid time off
- Flexible remote work options after training
- Career advancement into senior support or QA roles
- Monthly performance bonuses and recognition programs
Responsibilities
- Deliver real-time chat support for software and hardware inquiries
- Resolve technical issues using remote access tools and troubleshooting guides
- Document interactions in CRM systems with detailed resolution notes
- Maintain 95% customer satisfaction score through empathetic communication
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly training to master new products/features
- Adhere to SLAs for response time and resolution efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 40 WPM typing speed with 98% accuracy
- Experience in customer service or technical support (entry-level welcome)
- Proficiency with Windows/macOS and basic networking concepts
- Ability to work independently during overnight shifts
- Strong written communication skills in English
- Reliable high-speed internet connection and quiet workspace
- Must pass background check and drug screening