Job Description
Are you looking for a rewarding career with flexible hours?
Apex Global Support is currently hosting a Hiring Event in Indianapolis, Indiana, for Night Shift Chat Support Representatives. Join a leading industry provider and work from a state-of-the-art facility or remotely with a reliable home office setup.
We are seeking enthusiastic individuals to join our team and deliver exceptional customer experiences through live chat channels. Whether you are an experienced professional or looking to start a new career path, this is your opportunity to shine.
Why Join Us?
• Competitive hourly pay ($18 - $22)
• Paid training and career advancement opportunities
• Supportive team culture
• Comprehensive benefits package
Responsibilities
- Provide Real-Time Support: Interact with customers via live chat to answer questions, resolve issues, and provide product information.
- Ensure Customer Satisfaction: Maintain a professional, empathetic, and solution-oriented tone in all written communications.
- Process Transactions: Accurately handle orders, returns, and account inquiries within established service level agreements (SLAs).
- Document Interactions: Log customer details and resolutions accurately in the CRM system.
- Adhere to Guidelines: Follow company scripts, policies, and quality assurance standards.
- Collaborate with Team: Communicate effectively with team leads and peers to ensure operational efficiency.
Qualifications
- Availability: Must be available to work full-time night shifts (Shift times typically 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Education: High school diploma or GED required.
- Communication: Excellent written English skills with a focus on grammar, spelling, and clarity.
- Technical Skills: Basic computer literacy and typing speed of 35+ WPM.
- Internet: A stable, high-speed internet connection is mandatory for remote positions.