Job Description
Join our dynamic support team as a Night Shift Chat Support Specialist in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat channels. This full-time role offers immediate start and career growth opportunities in a fast-paced environment. You'll resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction while working flexible night hours. Perfect for night owls who thrive in digital communication!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and speed
- Troubleshoot technical issues and provide clear solutions
- Maintain detailed documentation of customer interactions
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Stay updated on product knowledge and company policies
- Identify and escalate customer feedback for process improvement
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Excellent written communication and typing skills (50+ WPM)
- Strong problem-solving abilities and technical aptitude
- Ability to work independently during night shift hours
- Proficient with CRM software and troubleshooting tools
- Reliable home office setup with high-speed internet
- US work authorization and local residency required