Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist! We're seeking dedicated professionals to provide exceptional customer service through our chat platform. Enjoy comprehensive paid training, competitive compensation, and a supportive remote work environment. Perfect for night owls looking to build a career in tech without prior experience.
What We Offer:
- Full paid training program (4 weeks)
- Flexible remote night shift schedule (10 PM - 6 AM MST)
- Health benefits and retirement plan
- Career advancement opportunities
- Equipment provided
Responsibilities
- Deliver real-time chat support for technical inquiries and customer issues
- Document all interactions using our CRM system
- Collaborate with tier-2 support for complex escalations
- Maintain customer satisfaction metrics above 95%
- Participate in continuous training sessions
- Adhere to data security protocols
Qualifications
- High school diploma or equivalent
- Excellent typing skills (60+ WPM)
- Strong written communication skills
- Ability to work independently during night shifts
- Basic computer literacy
- Customer service mindset
- No prior tech experience required