Job Description
Join TechConnect Solutions as a Night Shift Chat Support Specialist and become the voice of our brand during critical after-hours operations. We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat while troubleshooting technical issues with precision. Enjoy competitive pay, comprehensive training, and the flexibility of a remote night shift role with immediate availability. Be part of a dynamic team driving innovation in customer support.
Responsibilities
- Resolve customer inquiries through real-time chat support with 95% satisfaction rate
- Troubleshoot technical issues for software/hardware products using remote diagnostics
- Maintain detailed ticket documentation in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Adhere to SLA metrics with average response time under 90 seconds
- Identify process improvement opportunities for after-hours support
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or tech support experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM platforms (e.g., Zendesk, Salesforce)
- Exceptional written communication skills
- Ability to work independently during night shifts (9 PM - 6 AM EST)
- US work authorization required