Job Description
Join Global Connect Solutions' elite night shift team as a Chat Support Specialist! We're hosting an exclusive hiring event for dedicated professionals who thrive in after-hours environments. Deliver exceptional customer service through real-time chat platforms while supporting our Fortune 500 clients across tech, retail, and healthcare sectors. Enjoy premium benefits including health insurance, 401(k) matching, and paid training. Our Chicago hub offers a modern, collaborative workspace with flexible scheduling options. This role is perfect for night owls seeking career growth in a fast-paced digital support environment.
Responsibilities
- Resolve customer inquiries via text-based chat with 95%+ satisfaction rates
- Document interactions using Salesforce CRM with precision and timeliness
- Collaborate with Tier 2 support teams for complex technical escalations
- Maintain service level agreements with average response time <60 seconds
- Participate in continuous improvement initiatives for chat protocols
- Handle sensitive data with HIPAA/GDPR compliance standards
- Support 3+ client portfolios simultaneously during peak hours
Qualifications
- Minimum 2 years experience in customer support or chat-based roles
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong conflict resolution skills with de-escalation techniques
- Available to work 40-hour weekly night shifts (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Ability to multitask across 3-5 concurrent chat sessions
- Basic troubleshooting experience for common tech issues