Job Description
Join our dynamic team as an Immediate Start Night Shift Chat Support Specialist in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This high-impact role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates. Work remotely with our cutting-edge platform while supporting major brands in the tech and e-commerce sectors.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Comprehensive paid training
• Health benefits (full-time)
• Career advancement opportunities
• Modern remote work infrastructure
Responsibilities
- Provide real-time chat support for B2B/B2C clients across multiple industries
- Resolve technical issues, billing inquiries, and product questions via chat interface
- Maintain detailed case notes in CRM systems with 98% accuracy
- Collaborate with Tier 2 support teams for complex issue escalation
- Meet/exceed 95% customer satisfaction score targets
- Adhere to SLA response times (<60 seconds initial reply)
- Participate in weekly performance improvement reviews
Qualifications
- Minimum 1 year customer service experience (chat/email preferred)
- Exceptional typing speed (60+ WPM) and written communication skills
- Proficient with CRM platforms (Salesforce/Zendesk a plus)
- Available for night shift (11 PM - 7 AM EST) with weekend flexibility
- High-speed home internet and quiet workspace
- Ability to multitask across 3-5 concurrent chats
- Basic technical troubleshooting knowledge
- US work authorization required