Job Description
Join ConnectCare Solutions as a Night Shift Chat Support Specialist and become the digital face of our premium client partners! We're seeking empathetic communicators to deliver exceptional customer support through live chat during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment designed for growth. Your expertise will directly impact customer satisfaction while maintaining work-life balance through our flexible scheduling.
Why Join Us?
• Industry-leading compensation with performance bonuses
• 100% remote work with provided equipment
• Health/dental/vision insurance after 60 days
• Paid training and career advancement paths
• Collaborative team culture with monthly virtual events
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within SLAs
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with escalation teams for complex issue resolution
- Identify process improvement opportunities and suggest solutions
- Maintain product knowledge through ongoing training modules
- Support multiple client portfolios with varying service requirements
- Adhere to compliance protocols for data security and privacy
Qualifications
- 1+ years of customer support experience via chat/email
- Exceptional written communication with grammar proficiency
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation skills
- Reliable high-speed internet and quiet workspace
- Flexible availability for overnight shifts (10 PM - 6 AM CST)
- Basic proficiency with CRM software (Zendesk/Salesforce preferred)
- High school diploma or equivalent (college degree a plus)