Job Description
Join our award-winning support team and become the voice of our customers during critical overnight hours! GlobalTech Solutions is seeking passionate Chat Support Specialists for immediate night shift openings in Indianapolis. This remote-friendly role offers competitive pay, comprehensive training, and career advancement opportunities. Ideal for night owls who excel in written communication and thrive in dynamic environments.
Enjoy flexible scheduling options, full benefits package, and a collaborative culture that values work-life balance. If you're ready to transform customer experiences while working unconventional hours, apply now and start your journey with us!
Responsibilities
- Deliver exceptional customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product concerns efficiently
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLAs while maintaining 95% customer satisfaction metrics
- Continuously update product knowledge through ongoing training modules
- Identify trends and provide feedback to improve support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience, chat support preferred
- Exceptional written communication skills with 60+ WPM typing
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask 5+ concurrent chat conversations
- Strong problem-solving skills with attention to detail
- Must reside in Indianapolis metropolitan area for local support
- Availability to work 11 PM - 7 AM EST schedule including weekends