Job Description
Join our award-winning customer team in sunny Los Angeles! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences to our diverse clientele. This is your chance to launch a rewarding career with flexible hours and immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. Perfect for students, career-changers, or those seeking supplemental income.
At CustomerFirst Solutions, we believe our people are our greatest asset. You'll gain invaluable experience in conflict resolution, communication skills, and digital platforms while making a tangible impact on customer satisfaction. Our modern downtown office features collaborative workspaces, wellness programs, and performance-based incentives. Don't miss this opportunity to join a company consistently rated among LA's best places to work!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat channels
- Resolve product inquiries, billing concerns, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer scenarios
- Meet performance metrics including CSAT scores, resolution times, and first-contact resolution
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to stay current with product updates and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (retail, hospitality, or call center)
- Exceptional verbal communication skills with clear articulation
- Proficiency in Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments with 30+ daily interactions
- Strong problem-solving abilities with emotional intelligence
- Available to work flexible shifts including evenings, weekends, and holidays
- Valid California driver's license (for occasional off-site events)