Job Description
Join TechConnect Solutions' elite night shift team and revolutionize customer engagement from the comfort of your home! We're hosting a virtual hiring event for Chat Support Specialists in Fort Worth, TX. As a key member of our 24/7 support ecosystem, you'll resolve complex inquiries using cutting-edge chat platforms while enjoying competitive pay, comprehensive benefits, and flexible scheduling. Perfect for night owls who thrive in fast-paced digital environments!
Responsibilities
- Deliver real-time customer support via live chat, email, and digital channels
- Resolve technical issues, billing inquiries, and product troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate unresolved issues
- Proactively identify opportunities to enhance customer satisfaction
- Adhere to SLA metrics and quality assurance standards
- Participate in ongoing training on new products and protocols
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in high-volume digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Flexibility to work nights (10 PM - 6 AM CST) and weekends
- High school diploma or equivalent required