Job Description
Join our elite night shift chat support team and become the frontline hero for our clients' digital experiences. We're seeking dedicated professionals to deliver exceptional customer service through real-time chat channels while working in a dynamic, fast-paced environment. This role offers immediate start opportunities with competitive compensation and growth potential in the heart of Indianapolis.
Responsibilities
- Provide instant, professional support via live chat for diverse technical and product inquiries
- Resolve customer issues efficiently using knowledge base and troubleshooting protocols
- Document interactions meticulously in CRM systems with precision and clarity
- Collaborate with cross-functional teams to escalate complex technical challenges
- Maintain performance metrics including response time and resolution rate targets
- Contribute to continuous improvement of support workflows and knowledge articles
Qualifications
- Minimum 1 year customer service experience, preferably in chat-based support
- Exceptional written communication skills with 60+ WPM typing accuracy
- Ability to multitask across multiple chat windows while maintaining quality
- Strong problem-solving aptitude for technical and non-technical issues
- Availability to work 11 PM - 7 AM EST with flexible scheduling options
- Proficiency in CRM tools like Zendesk or Salesforce
- High school diploma or equivalent required