Job Description
Join our elite night shift team as a Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer service through real-time chat channels. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth in a fast-paced tech environment. Enjoy premium benefits including health insurance, paid training, and remote work options after initial onboarding. Be part of a company revolutionizing digital customer support across Indiana and Illinois.
Responsibilities
- Provide instant text-based support via chat platforms for technical inquiries and troubleshooting
- Maintain detailed case documentation in CRM systems with 98% accuracy
- Collaborate with tier-2 support teams for complex escalations
- Meet/exceed SLA targets with 95% chat resolution rate
- Monitor multiple chat channels simultaneously during overnight shifts
- Proactively identify product improvement opportunities
- Participate in weekly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service or tech support experience
- Exceptional written communication skills (40+ WPM typing speed)
- Proficiency with Zendesk, LiveChat, or similar CRM platforms
- Ability to work independently during overnight hours (11 PM - 7 AM)
- High school diploma or equivalent; technical certification preferred
- Strong problem-solving abilities with logical approach
- Availability for 4+ consecutive night shifts weekly
- Indiana residents preferred (remote options post-training)