Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment with cutting-edge tools. Perfect for night owls who thrive in fast-paced digital interactions!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed documentation of all interactions in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Adhere to SLA metrics for response time and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training on new products and processes
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication and typing proficiency (60+ WPM)
- Ability to multitask in high-pressure digital environments
- Strong problem-solving skills with technical aptitude
- Reliable high-speed internet and quiet home office setup
- Availability to work overnight shifts (11 PM - 7 AM EST)
- Proficiency with Zendesk, Salesforce, or similar platforms