Job Description
Join our award-winning remote team as a Night Shift Chat Support Specialist! Work from the comfort of your home while delivering exceptional customer experiences during peak evening hours. We're seeking empathetic communicators to resolve inquiries, build relationships, and drive customer satisfaction for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a flexible schedule designed for night owls. Advance your career in a supportive environment with growth opportunities into leadership roles.
Responsibilities
- Deliver real-time chat support for product inquiries, technical troubleshooting, and order assistance
- Maintain detailed case documentation and resolution records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Proactively identify upsell opportunities and drive customer retention
- Adhere to SLA metrics for response time and resolution efficiency
- Participate in continuous training on product updates and support protocols
- Monitor chat queues during peak evening hours (10 PM - 6 AM MST)
Qualifications
- 1+ years of customer service experience in chat/email support
- Exceptional written communication with 50+ WPM typing speed
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet home office setup
- Must reside in Arizona or Georgia for time zone alignment
- Availability to work 40 hours/week on night shift schedule