Job Description
Join TechConnect Solutions' award-winning customer support team as a Remote Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service via live chat for our Columbus-based clients. This immediate-hire opportunity offers full-time remote work with competitive pay, flexible scheduling, and comprehensive training. Perfect for career changers and experienced support professionals alike.
Why Join Us? • Work from anywhere in the US • Paid training & certification • Health benefits & 401k • Career advancement paths • Collaborative remote culture
Responsibilities
- Provide real-time customer support via live chat for software products
- Resolve technical issues, troubleshoot errors, and guide users step-by-step
- Document interactions using CRM systems and maintain detailed case notes
- Collaborate with Tier 2 support for complex technical escalations
- Meet performance metrics (response time, CSAT scores, resolution rate)
- Continuously update knowledge base with new solutions and best practices
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional written communication skills with 45+ WPM typing speed
- Proficient in CRM platforms (Zendesk, Salesforce, or similar)
- Reliable high-speed internet and dedicated home office setup
- Ability to multitask across 3-4 chat conversations simultaneously
- Strong problem-solving skills and emotional intelligence
- Available for flexible shifts including evenings/weekends