Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist in Chicago! We're seeking tech-savvy communicators to deliver exceptional service via live chat during overnight hours. This full-time position offers competitive pay, comprehensive training, and immediate start for qualified candidates. Enjoy a remote-friendly environment while supporting global clients with cutting-edge solutions.
Responsibilities
- Deliver real-time customer support via chat for technical inquiries and troubleshooting
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA metrics while ensuring high customer satisfaction scores
- Proactively identify trends to improve service quality and efficiency
- Participate in continuous training on product updates and support protocols
- Support escalation protocols for high-priority customer issues
Qualifications
- Minimum 1 year experience in customer service or technical support
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced chat environment
- Proficient in CRM software and live chat platforms
- Strong problem-solving abilities with attention to detail
- Availability to work overnight shifts (10 PM - 6 AM CST)
- High school diploma or equivalent; college degree preferred
- Type 45+ WPM with strong error-free accuracy