Job Description
Join our elite support team as a Night Shift Chat Support Specialist in the vibrant DC/VA area! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative remote-friendly environment. Perfect for night owls who thrive in fast-paced digital interactions!
What We Offer:
- Competitive hourly pay ($18-$24) + performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive equipment stipend
- Health/dental/vision benefits (after 90 days)
- Career advancement pathways
Responsibilities
- Resolve technical inquiries via live chat for enterprise clients
- Maintain accurate documentation in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Adhere to SLA metrics (avg. response time <90s)
- Participate in bi-weekly QA and coaching sessions
- Monitor chat queues during overnight shifts (11PM-7AM)
- Contribute to knowledge base articles
Qualifications
- 1+ years customer support experience (chat preferred)
- Proficiency with Windows/macOS and web browsers
- Typing speed ≥60 WPM with 95% accuracy
- Strong troubleshooting for connectivity/software issues
- Available for consistent overnight shifts (Sun-Thu)
- US work authorization required
- Associate degree or equivalent experience