Job Description
Join our exclusive hiring event for Night Shift Chat Support Specialists in San Jose, CA! GlobalConnect Solutions is seeking tech-savvy communicators to deliver exceptional customer service through our digital platforms. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Why Apply?
- Sign-on bonus of $1,000 for qualified candidates
- Health, dental, and vision insurance from day one
- Tuition reimbursement for professional development
- Flexible scheduling options
Responsibilities
- Provide real-time chat support for enterprise clients across multiple time zones
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document interactions using CRM systems with precision and detail
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to SLAs with average response time under 90 seconds
Qualifications
- Minimum 1 year experience in customer support or tech chat support
- Proficient in CRM platforms (Zendesk, Salesforce) and chat tools
- Typing speed of 60+ WPM with 98% accuracy
- Available to work night shifts (11 PM - 7 AM PST)
- Associate degree in IT, Business, or related field preferred
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure environments