Job Description
Are you a problem-solver with a passion for helping others? We are currently hosting a Hiring Event for elite Night Shift Chat Support Specialists in Dallas, Texas (and remote locations).
Join a high-growth tech company where your voice matters. We are looking for energetic individuals to join our 24/7 support operations team. Whether you are an experienced agent or looking to break into the industry, this is your chance to shine in a dynamic environment.
What We Offer:
- Competitive Pay: Earn between $18.00 and $28.00 per hour.
- Night Shift Benefits: Shift differential pay and flexible scheduling.
- Growth Opportunities: Clear career pathways into Team Lead and Management roles.
- Modern Tools: Work with cutting-edge CRM software and AI-assisted support tools.
Responsibilities
- Provide exceptional live chat support to customers during night hours, ensuring high first-contact resolution rates.
- Assist customers with technical troubleshooting, account inquiries, and product information via chat.
- Maintain a professional, empathetic, and positive tone in every interaction to enhance customer satisfaction.
- Document customer feedback and issue trends accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- Must be legally authorized to work in the United States.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Proven experience in customer service or technical support is highly preferred.
- Strong typing speed (minimum 40 WPM) and accuracy.
- Excellent written communication skills with the ability to de-escalate difficult situations.
- High school diploma or equivalent (Associate’s degree preferred).