Job Description
Are you an empathetic communicator looking for a Night Shift Chat Support role in Fort Worth, TX? Apex Support Solutions is hosting a special Hiring Event to find top talent for our growing customer service team.
We are seeking dedicated professionals to join our remote and hybrid workforce. In this role, you will serve as the primary point of contact for our clients, resolving inquiries and providing world-class support through chat channels. This is a fantastic opportunity to join a stable industry leader with excellent benefits and growth potential.
Why Join Us?
- Competitive Pay: Earn $18 - $22/hour with performance bonuses.
- Schedule: Flexible night shifts to accommodate your lifestyle.
- Growth: Clear career advancement pathways within the company.
Responsibilities
- Manage high-volume chat inquiries with a focus on accuracy and speed.
- Resolve customer issues efficiently while maintaining a positive brand voice.
- Utilize CRM software to log interactions and update customer records.
- Identify trends in customer feedback and suggest process improvements.
- Collaborate with the technical team to troubleshoot complex account issues.
- Ensure strict adherence to company policies and service level agreements.
Qualifications
- Minimum of 1 year experience in customer service or chat support.
- Proficiency in English grammar, spelling, and typing speed (min 40 wpm).
- Must be available to work night shifts, weekends, and holidays.
- Strong problem-solving skills and ability to de-escalate tense situations.
- High school diploma or equivalent required.
- Reliable computer and high-speed internet connection (for remote roles).