Job Description
Are you looking for Local Chat Support Jobs with a Night Shift schedule in Philadelphia, PA? We are a leading provider of technical and customer support services, expanding our team to support clients across the United States, including Virginia. We are currently hiring for an Immediate Start!
As a Chat Support Specialist, you will be the first point of contact for our clients, resolving inquiries via text-based communication. This is a fantastic opportunity for individuals seeking a stable career in customer service with a focus on evening and night shifts. If you are based in Philadelphia or looking for remote options in Virginia, we want to hear from you.
Why Join Our Team?
- Immediate Start: Begin your career within days of applying.
- Flexible Shifts: Night shift schedules available (e.g., 10:00 PM - 6:00 AM).
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Remote Virginia Options: Work from home flexibility for qualified candidates.
Responsibilities
- Manage Inquiries: Respond to customer messages via live chat with professionalism and speed.
- Resolve Issues: Troubleshoot technical problems and answer product-related questions efficiently.
- Documentation: Accurately log customer interactions and solutions in the CRM system.
- Quality Assurance: Maintain a high standard of service quality and adherence to company guidelines.
- Team Collaboration: Communicate effectively with team leads and peers during shifts.
Qualifications
- Availability: Must be available to work Night Shifts (e.g., 10 PM - 6 AM).
- Experience: Previous experience in customer support, chat support, or technical support is preferred.
- Skills: Strong typing skills (45+ WPM) and proficiency with computers and internet browsers.
- Communication: Excellent written English skills and the ability to convey empathy and clarity.
- Reliability: Stable internet connection and a dedicated workspace.