Job Description
Join our dynamic support team and provide exceptional customer service through chat channels! We're seeking dedicated Night Shift Chat Support Specialists in Charlotte, NC to deliver real-time assistance to our global clientele. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive remote work environment. Help us resolve inquiries, troubleshoot issues, and ensure customer satisfaction—all while working flexible night hours. Apply now to launch your customer service career with a forward-thinking company!
Responsibilities
- Deliver prompt and professional customer support via live chat, email, and ticketing systems
- Resolve technical inquiries, billing concerns, and product-related issues
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Adhere to service level agreements (SLAs) and quality standards
- Continuously update knowledge base with emerging trends and solutions
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities and empathy-driven mindset
- Proficiency with CRM software (Zendesk, Salesforce) and chat platforms
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shifts (10 PM - 6 AM EST)
- US citizenship or valid work authorization required