Job Description
Join our dynamic customer support team as a Night Shift Chat Support Specialist in Charlotte! We're seeking tech-savvy communicators to provide exceptional real-time assistance to global clients. This immediate-start opportunity offers competitive pay, full benefits, and career growth in a fast-paced digital environment. Enjoy flexible scheduling and remote work options while making a tangible impact on customer satisfaction.
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and product issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Monitor multiple chat channels for high-priority customer interactions
- Contribute to process improvement initiatives
- Adhere to SLA metrics and quality standards
- Participate in ongoing training on new products and protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency in chat platforms (Zendesk, Intercom, etc.)
- Strong typing speed (60+ WPM) with accuracy
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Available for consistent night shifts (11 PM - 7 AM)
- Basic technical troubleshooting knowledge