Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer service through real-time chat channels. This role offers immediate start with competitive pay and full benefits. Work remotely while supporting clients across diverse industries with your problem-solving expertise. Our 24/7 operations provide flexible scheduling options and career growth opportunities. If you thrive in fast-paced digital environments and want to make an impact, apply today!
Responsibilities
- Provide real-time chat support to resolve technical and product inquiries
- Document interactions accurately in CRM systems
- Collaborate with tier-2 support for complex escalations
- Maintain high customer satisfaction scores (CSAT)
- Adhere to SLA metrics for response and resolution times
- Participate in ongoing product training sessions
- Monitor chat queues during overnight shifts (11 PM - 7 AM)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Minimum 45 WPM typing accuracy
- Proficiency with Zendesk/Intercom or similar platforms
- Exceptional written communication skills
- Ability to multitask in high-pressure scenarios
- Reliable high-speed internet connection
- Flexible availability for overnight shifts