Job Description
Are you a night owl looking for a rewarding career? Apex Solutions Group is seeking a dedicated and empathetic Chat Support Specialist to join our elite customer service team in Indianapolis, IN.
We are revolutionizing the way we connect with our clients, and we need a driven professional who thrives in a fast-paced environment. This role offers the flexibility of remote work combined with the stability of a full-time position. If you have excellent typing skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Night Shift Schedule: Work 10:00 PM to 6:00 AM (Monday through Friday).
- Flexible Options: Choose between fully remote or hybrid office presence.
- Growth Opportunities: Clear pathways for career advancement within the organization.
Don't miss this chance to build a long-term career in customer support. Apply today for an immediate start!
Responsibilities
- Manage Inbound/Outbound Chat: Provide real-time support to customers via live chat, answering questions and resolving issues promptly.
- Technical Troubleshooting: Diagnose and resolve technical difficulties or service account issues for clients efficiently.
- Customer Retention: Build rapport with customers to ensure satisfaction and foster long-term loyalty.
- Documentation: Accurately log all interactions, resolutions, and customer feedback into the CRM system.
- Adherence: Follow all company scripts, policies, and quality assurance guidelines strictly.
- Collaboration: Work closely with the technical team and QA department to improve support processes.
Qualifications
- Experience: Previous experience in customer service, technical support, or chat support is preferred.
- Education: High school diploma or GED required.
- Skills: Exceptional typing speed (40+ WPM) and accuracy.
- Communication: Superior written communication skills with the ability to convey complex information clearly.
- Availability: Must be available to work night shifts (10:00 PM - 6:00 AM) on a full-time basis.
- Software: Proficiency with Windows, MS Office, and web-based chat tools.