Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to provide exceptional remote customer service through live chat. Enjoy comprehensive paid training, flexible scheduling, and career growth opportunities in a dynamic tech environment. Ideal for night owls who thrive in fast-paced digital interactions!
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and customer issues
- Document cases accurately in CRM systems while maintaining high response rates
- Collaborate with Tier 2 engineers for complex troubleshooting escalation
- Adhere to SLA standards and customer satisfaction metrics
- Participate in continuous training on new products and support protocols
- Maintain detailed knowledge base documentation
- Support multiple clients simultaneously via omnichannel platform
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or tech support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with Windows OS and basic troubleshooting tools
- Reliable high-speed internet connection and quiet workspace
- Strong problem-solving abilities with customer-first mindset
- Available for consistent night shifts (10 PM - 6 AM EST)