Job Description
Join our elite customer support team as a Night Shift Chat Support Specialist in Philadelphia, PA! We're seeking tech-savvy communicators to deliver exceptional 24/7 assistance via live chat while our global customers sleep. This immediate-start role offers competitive pay, comprehensive training, and career growth in a fast-paced digital environment. Perfect for night owls who thrive in remote settings and want to make a real impact.
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and account issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLA metrics and quality assurance standards
- Continuously update product knowledge through training modules
- Identify trends in customer feedback to improve service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and chat platforms (Zendesk/Intercom)
- Ability to work independently during night shifts (10 PM - 6 AM EST)
- Strong problem-solving skills with technical aptitude
- Immediate availability to start training within 48 hours