Job Description
Join Global Connect Solutions as a Night Shift Chat Support Specialist and become the digital voice of our clients! We're seeking empathetic tech-savvy professionals to deliver exceptional customer experiences through live chat channels. This fully remote position offers competitive pay, flexible scheduling, and the opportunity to work from anywhere in the US while supporting diverse industries.
What We Offer:
- Competitive hourly pay with shift differential
- 100% remote work environment
- Comprehensive training and certification programs
- Health, dental, and vision benefits
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with escalation teams for complex problem-solving
- Adhere to company SLAs and quality standards
- Participate in ongoing training and team meetings
- Identify trends to improve customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- 40+ WPM typing speed with 95% accuracy
- Proficiency with CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Reliable high-speed internet and quiet workspace
- Availability to work 10 PM - 6 AM CST shifts
- US residency required