Job Description
Join Phoenix Connect Solutions as a Night Shift Chat Support Specialist and deliver exceptional customer service from the comfort of your home! We're seeking tech-savvy individuals to provide real-time support via live chat during overnight hours (10 PM - 6 AM MST). You'll be the first point of contact for our clients, resolving technical inquiries and ensuring seamless digital experiences. Enjoy competitive pay, flexible remote work, and comprehensive training. If you thrive in dynamic environments and excel at written communication, this role is your gateway to growth in the customer service industry!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing concerns, and account-related questions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with day-shift teams for seamless issue escalation
- Adhere to quality assurance metrics and service level agreements
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with professional tone
- Proficient in typing (45+ WPM) with strong attention to detail
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet and quiet home office setup
- Flexibility to work overnight shifts (10 PM - 6 AM MST)
- Experience with Zendesk or similar support platforms a plus