Job Description
Are you looking for a dynamic role that fits your lifestyle? Apex Logistics Solutions is currently seeking a Night Shift Customer Service Associate to join our growing team in Atlanta, Georgia. This position offers the ultimate flexibility with weekend shifts available, allowing you to enjoy your weekdays to the fullest. If you thrive in a quiet environment and enjoy helping customers, this is the perfect opportunity for you.
Why Choose Us?
- Competitive hourly wage with performance bonuses.
- Flexible scheduling: Choose your available weekend shifts.
- Comprehensive health benefits for eligible full-time staff.
- Modern, climate-controlled work environment.
- Career growth opportunities within a rapidly expanding company.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during night hours.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer complaints and issues with a focus on total satisfaction.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Maintain accurate records in the CRM system.
- Perform data entry and generate daily reports.
- Adhere to company policies and safety protocols at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail is preferred.
- Ability to work night shifts and flexible weekends (Friday-Monday).
- Strong computer skills (MS Office, CRM software).
- Excellent verbal and written communication skills.
- Reliable transportation to and from work.
- Ability to work independently with minimal supervision.