Job Description
Join ConnectSolutions as a Night Shift Customer Service Representative and become the voice of our valued clients from the comfort of your home! We're seeking dedicated professionals to deliver exceptional support during overnight hours while thriving in our remote-first culture. Enjoy competitive pay, comprehensive benefits, and the flexibility to work from anywhere in Phoenix. Your role will be crucial in resolving inquiries and building lasting customer relationships.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and security protocols
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to work independently in a remote environment
- Reliable high-speed internet and quiet workspace
- Availability to work overnight shifts (11 PM - 7 AM)
- Proficiency with Microsoft Office and CRM software