Job Description
Join our award-winning customer service team as a Night Shift Representative in Oklahoma City! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying premium compensation and a supportive remote-friendly environment. This immediate-start opportunity offers career growth, comprehensive training, and the chance to make a real impact in our clients' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed quality metrics (CSAT, AHT, FCR) during night shifts
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in call center or retail environment
- Exceptional communication skills with clear articulation
- Ability to thrive in night shift schedule (11 PM - 7 AM)
- Proficient with Microsoft Office and CRM platforms
- High school diploma or equivalent required
- Flexibility to work weekends and holidays as needed
- Strong problem-solving and conflict resolution abilities