Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our Long Beach community! We're seeking empathetic professionals to deliver exceptional remote support from home. This role offers competitive pay, comprehensive benefits, and the flexibility to serve customers during critical overnight hours while making a tangible impact in Southern California.
As a key member of our virtual team, you'll handle diverse customer inquiries with professionalism and resolve issues efficiently. We provide all necessary equipment and training – you just bring your dedication to customer excellence. Perfect for night owls seeking stability and growth opportunities in a supportive remote environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours (10 PM - 6 AM PST)
- Resolve billing, technical, and product issues with accuracy and empathy
- Update customer records in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores and first-contact resolution rates
- Document interactions and identify opportunities for service improvements
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- Minimum 1 year customer service experience, preferably in night shift or remote roles
- Exceptional communication skills with clear phone etiquette and written proficiency
- Ability to troubleshoot technical issues and navigate multiple software platforms
- High school diploma or equivalent; associate's degree preferred
- Proven ability to remain calm under pressure and de-escalate tense situations
- Reliable home office setup with high-speed internet and quiet workspace
- Availability to work flexible overnight schedules including weekends and holidays