Job Description
Are you passionate about helping others? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our dynamic team in Minneapolis, MN. We are looking for individuals who want to build a long-term career with opportunities for growth.
We offer a comprehensive paid training program for new hires, ensuring you have the tools and knowledge you need to succeed. If you are a reliable, friendly, and professional individual looking for a full-time opportunity, we want to hear from you.
Why Join Us?
- Competitive salary and benefits package.
- Comprehensive paid training with no prior experience required.
- Supportive team environment with career advancement opportunities.
- Modern work environment in the heart of Minneapolis.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high levels of customer satisfaction and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed records of all customer interactions and transactions in the database.
- Collaborate with internal teams (sales, technical support) to ensure customer needs are met efficiently.
- Identify opportunities to upsell products or services while maintaining a customer-centric approach.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Basic computer proficiency and familiarity with CRM software (training provided).
- Ability to work full-time hours, including some weekends or evenings as needed.