Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support to our local clientele during evening hours. This role offers immediate start for qualified candidates ready to make an impact in a fast-paced environment. Enjoy competitive compensation, comprehensive training, and opportunities for career growth within our innovative company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM system with precision and detail
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvement initiatives for better customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in night shift environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities under pressure
- Available to work flexible schedule including weekends/holidays
- Spanish fluency highly valued for diverse clientele