Job Description
Join our award-winning team at CustomerConnect Solutions! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences for our Indianapolis-based clients. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event provides direct access to hiring managers – don't miss your chance to launch your career with a leader in customer support!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve complex billing, technical, and service-related issues on first contact
- Document all interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues and implement solutions
- Meet/exceed performance metrics including CSAT scores, handle times, and resolution rates
- Participate in continuous training programs to enhance product knowledge and service skills
- Uphold company standards while representing our brand values during every customer interaction
Qualifications
- Minimum 1 year experience in customer service or call center environment
- Excellent communication skills with clear, professional verbal and written abilities
- Proficient in multitasking while maintaining attention to detail in high-pressure situations
- Strong problem-solving skills with ability to de-escalate challenging customer scenarios
- Ability to work independently and collaboratively within a remote team structure
- Basic technical proficiency with CRM software and Microsoft Office applications
- Flexible schedule availability including nights, weekends, and holidays as required
- Must pass criminal background check and drug screening