Job Description
Are you a dedicated professional looking for a rewarding career in Customer Service? Apex Support Solutions is hiring immediately for Night Shift Customer Service Representatives based in the Atlanta, GA area (North Carolina). We offer a competitive salary, comprehensive benefits, and a supportive work environment. If you thrive in a fast-paced environment and want to start working today, this is the opportunity for you.
Why Choose Apex Support Solutions?
- Immediate Start: We are looking to fill positions within the week.
- Night Shift Benefits: Enjoy a competitive shift differential working 9:00 PM - 6:00 AM.
- Modern Culture: Join a forward-thinking team that values employee growth and work-life balance.
Job Overview
As a Night Shift Customer Service Representative, you will serve as the primary point of contact for our valued clients. You will handle inquiries via phone, email, and chat, ensuring every interaction results in a positive experience.
Responsibilities
- Respond to high-volume customer inquiries professionally and efficiently during night hours.
- Resolve complex customer issues and escalate tickets to the appropriate departments when necessary.
- Process orders, returns, and account updates with high accuracy.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity and issue resolution.
- Adapt to changing business needs and learn new software systems quickly.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, sales, or technical support is a plus but not required.
- Excellent verbal and written communication skills.
- Ability to work independently in a quiet environment during night shifts.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Must be legally authorized to work in the United States.