Job Description
Join our dynamic customer service team in Philadelphia and launch your career in call center operations! No experience necessary—we provide comprehensive paid training to help you succeed. Enjoy competitive pay, flexible scheduling, and a supportive team environment while making a real impact in our community.
What We Offer:
- Comprehensive 3-week paid training program
- Health benefits after 90 days
- Performance-based quarterly bonuses
- Career advancement opportunities
- Modern, energy-efficient workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and issues using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call volume, resolution time)
- Upsell products/services when appropriate
- Collaborate with team members for seamless customer experiences
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear communication skills and professional phone demeanor
- Basic computer literacy (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Must pass background check/drug screen
- No prior experience required—training provided