Job Description
Are you an excellent communicator looking for a stable opportunity in San Jose, California? Apex Customer Solutions is currently hiring Chat Support Specialists for our premium weekend shift program. We provide Paid Training to ensure you have all the tools necessary to succeed.
As a Chat Support Specialist, you will be the voice of our brand, interacting with customers in real-time to resolve technical issues, answer product questions, and provide top-tier customer service. We value reliability, empathy, and technical aptitude in our team members.
Why Apply?
- Competitive Pay: Earn $18.00 - $22.00 per hour depending on experience.
- Paid Training: No prior experience needed? We train you from the ground up.
- Weekend Flexibility: Enjoy your weekdays free with our 4-day work week schedule (Fri–Mon or Sat–Tue).
- Modern Facility: Work in our high-tech office located in the heart of San Jose.
Responsibilities
- Respond to incoming customer inquiries via live chat with speed and accuracy.
- Provide step-by-step technical troubleshooting and software guidance to users.
- Maintain a friendly, professional tone while resolving complex issues.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell products or cross-sell services based on customer needs.
- Collaborate with the QA team to review chat logs and improve service quality.
- Handle sensitive customer data with strict adherence to privacy policies.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, technical support, or call centers is preferred but not mandatory.
- Must have a reliable high-speed internet connection and a quiet home or office workspace.
- Strong written communication skills and the ability to type at least 40 WPM.
- Ability to work rotating weekend shifts (Friday through Monday or Saturday through Tuesday).
- Basic computer literacy and familiarity with web browsers.