Job Description
Immediate Start: Night Shift Customer Service Representative in Houston, TX
Join Houston Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking empathetic and dedicated professionals to deliver exceptional support during overnight hours. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to thrive in a dynamic, team-oriented environment. If you're a night owl with a passion for problem-solving and customer satisfaction, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Document all interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolutions
- Meet/exceed KPIs including CSAT scores, first-contact resolution, and average handle time
- Contribute to process improvements through feedback and innovative solution proposals
- Maintain product knowledge through ongoing training modules and team huddles
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or support environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with clear articulation
- Ability to multitask in fast-paced setting while maintaining composure
- Strong problem-solving abilities with analytical mindset
- Flexibility to work overnight shifts (10 PM - 6 AM) including weekends
- Basic technical troubleshooting for software/hardware issues