Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist at TechConnect Solutions! We're hosting a hiring event on-site at our Charlotte headquarters to fill multiple entry-level positions. No prior experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and a supportive environment where you'll help customers resolve issues via our live chat platform. Perfect for recent graduates or career changers looking to start in tech support!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in our CRM system
- Collaborate with senior team members on complex escalations
- Maintain product knowledge through continuous training modules
- Contribute to improving customer experience feedback
- Adhere to company SLAs and quality standards
- Participate in team meetings and skill-building workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environment
- Basic computer proficiency with typing speed of 40+ WPM
- Customer service mindset and patience with diverse inquiries
- Reliable internet access for remote work flexibility
- Availability to work rotating shifts including weekends
- Positive attitude and eagerness to learn new technologies