Job Description
Join our award-winning customer service team in vibrant New Orleans! We're seeking dedicated professionals for immediate night shift openings. As the first point of contact, you'll transform customer experiences while enjoying competitive pay and comprehensive benefits. Perfect for night owls seeking stability in a dynamic environment.
Why choose us? Immediate onboarding, no weekends, performance bonuses, and career growth pathways. Our state-of-the-art downtown facility offers ergonomic workstations and 24/7 support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions in real-time with precision and attention to detail
- Collaborate with billing, technical, and logistics teams for complex issues
- Meet/exceed KPIs: 20+ calls/hour, 95% quality score, <30 AHT
- Contribute to process improvement initiatives monthly
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills (English fluency required)
- Proficiency in CRM systems (Salesforce preferred) and MS Office Suite
- Ability to type 40+ WPM with 98% accuracy
- Available for consistent night shifts (11 PM - 7 AM CST)
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening