Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking passionate professionals to deliver exceptional support experiences for our diverse clientele. This is your chance to launch a rewarding career with comprehensive training, competitive benefits, and a dynamic work environment in Wichita's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and adapt to changing priorities
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends