Job Description
Join our award-winning customer service team and make an immediate impact! Global Solutions Inc. is seeking dynamic Night Shift Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your chance to launch your career with competitive pay, comprehensive benefits, and a supportive team environment.
As a key member of our 24/7 operations center, you'll resolve complex inquiries, build customer loyalty, and contribute to our company's growth. We offer paid training, career advancement opportunities, and a modern, inclusive workplace. If you're a problem-solver with a passion for excellence, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve customer inquiries efficiently with first-contact resolution
- Maintain accurate customer records in Salesforce CRM system
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for call handling and CSAT scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Type 40+ WPM with strong attention to detail