Job Description
Join TechConnect Solutions' dynamic team as a Part-Time Chat Support Specialist! We're hosting a exclusive hiring event for motivated individuals who thrive in fast-paced digital environments. This remote-friendly role offers flexible scheduling (20-30 hours/week) with competitive compensation and growth opportunities in a rapidly expanding tech company.
As a key customer touchpoint, you'll resolve inquiries via live chat while building lasting relationships with users. We provide comprehensive training and a supportive culture where your problem-solving skills shine. Perfect for students, career-changers, or those seeking supplemental income with no weekend requirements!
Responsibilities
- Deliver real-time chat support for SaaS product inquiries
- Resolve technical issues using internal knowledge base and escalation protocols
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support on complex troubleshooting
- Proactively identify upsell opportunities for premium features
- Adhere to SLA targets for response time and resolution rates
- Participate in bi-weekly product update training sessions
Qualifications
- High school diploma/GED; college students encouraged to apply
- Minimum 6 months customer service experience (chat/phone/email)
- Proficient in multitasking with 45+ WPM typing accuracy
- Strong written communication with neutral, professional tone
- Basic technical troubleshooting skills for web applications
- Reliable high-speed internet and quiet home workspace
- Available for evening/weekend shifts (3-4 days/week)
- Comfortable working in remote team environment