Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our thriving Long Beach community! We're seeking dedicated professionals to deliver exceptional support during overnight hours (11 PM - 7 AM). Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your contributions make an immediate impact. Immediate start positions available! Perfect for night owls seeking stability and growth.
Responsibilities
- Handle inbound/outbound calls and digital communications from local customers
- Resolve inquiries regarding billing, services, and account management
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 1 year customer service experience
- Ability to work flexible night shift schedule (11 PM - 7 AM)
- Proficient with CRM software and MS Office Suite
- Exceptional communication skills (written/verbal)
- Strong problem-solving abilities and patience
- High school diploma or equivalent (degree preferred)
- Available for immediate onboarding
- Local to Long Beach area preferred